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13 answers for “no network”

• Visits and guided captureWhat happens if there is no mobile network on site?The visit carries on. Evidence is saved on the phone and sent when the signal returns. The record shows when each capture was made and when NEMZIO received it.
• AI and supportA visit is stuck uploadingConnect to Wi-Fi or a stronger network and open NEMZIO. The app keeps the evidence on the phone and keeps retrying. Don't uninstall the app before it's sent.
• Getting startedWhat do I need to use NEMZIO?You need an account and a property. The person on site needs a smartphone (Android or iPhone) with the NEMZIO app, location and camera turned on.
• Visits and guided captureWhat happens if an upload fails?It's kept on the phone and retried automatically. Nothing needs to be captured again, as long as the app isn't uninstalled before it's sent.
• Visits and guided captureCan a visit be captured offline?Yes. The visit can be completed without signal, and the app sends it when the phone reconnects.
• Visits and guided captureDoes a late upload count against the visit?No. The record shows when each capture was made and when it arrived, so a delay caused by signal is shown, and isn't a failure on its own.
• Visits and guided captureWhat happens if GPS accuracy is poor?The app may ask the person to wait a moment or move to a more open spot. If accuracy stays poor, the result says the location is uncertain rather than passing it.
• Visits and guided captureCan someone fake GPS?NEMZIO uses multiple signals and capture requirements to assess location and visit consistency, but phone-based evidence should not be described as impossible to manipulate. NEMZIO is designed to make evidence more structured and harder to substitute than ordinary photo sharing.
• People on siteWhat does the person on site need?A smartphone (Android or iPhone) with the NEMZIO app, their own free account, and location and camera access allowed for the app.
• AI and supportThe time on a visit looks wrongTimes are shown in the property's time zone, with the zone named, which may differ from yours. Times are recorded by NEMZIO as well as by the phone; when they can't be confirmed, the record says so.
• Privacy and securityWhy doesn't NEMZIO publish exactly how its checks work?Because publishing the detail would make the checks easier to get around. We explain what each result means for your evidence, not how it's calculated.
• Visits and guided captureHow long does a visit take?It depends on the property and on what the visit asks for. The app shows one instruction at a time and tells the person when the visit is complete.
• Visits and guided captureHow does a site visit work?You ask for a visit, the person on site opens the NEMZIO app at the property and follows one instruction at a time. When the app says the visit is complete, the evidence is sent, checked and added to the property's record.